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	<title>Planning Watch UK &#187; Land Management</title>
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		<title>Peverel ripping off more home owners &#8211; Daily Mail</title>
		<link>http://www.planningwatch.org/peverel-ripping-home-owners-daily-mail/</link>
		<comments>http://www.planningwatch.org/peverel-ripping-home-owners-daily-mail/#comments</comments>
		<pubDate>Wed, 27 Oct 2010 17:20:56 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Councils]]></category>
		<category><![CDATA[Developers]]></category>
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		<category><![CDATA[Office of Fair Trading]]></category>
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<h3>Homeowners ripped off by managing agents charging sky-high fees</h3>
<p>By  <a rel="nofollow" href="http://www.dailymail.co.uk/home/search.html?s=y&amp;authornamef=Lauren+Thompson">Lauren Thompson</a><br />
Last updated at 10:51 PM on 26th October 2010</p>
<p>A million homeowners in flats and retirement homes are being left at  the mercy of managing agents who charge exorbitant service fees while  ­providing poor maintenance.</p>
<p>These property owners are being exposed to a multi-million-pound rip-off by an unregulated industry.</p>
<p>They  range from more ­vulnerable elderly residents in sheltered  accommodation to wealthy ­businessmen in multi-million-pound riverside  flats.</p>
<div><img src="http://i.dailymail.co.uk/i/pix/2010/10/26/article-0-0BC81B35000005DC-754_468x525.jpg" alt="People power: Neil Healey successfully fought a two-year legal battle against ­Solitaire Property ­Management, now owned by Peverel, and got £156,000 in unfair service charges refunded to residents" width="468" height="525" /></p>
<p>People power: Neil Healey successfully fought a  two-year legal battle against ­Solitaire Property ­Management, now owned  by Peverel, and got £156,000 in unfair service charges refunded to  residents</p>
</div>
<p>Complaints include:</p>
<ul>
<li>Overcharging.</li>
</ul>
<ul>
<li>Fees that rise inexplicably every year.</li>
</ul>
<ul>
<li>No explanation of what charges are for.</li>
</ul>
<ul>
<li>Managing agents using their own ­companies to provide hugely expensive insurance and ­maintenance services.</li>
</ul>
<ul>
<li>No regulation to protect people from shoddy practices.</li>
</ul>
<p>Michelle  Mitchell, of charity Age UK, says: ‘These companies have a free rein to  ride roughshod over residents and hold them hostage to a range of  unfair ­practices due to the sector’s lack of ­regulation.’</p>
<div></div>
<p>Some of the worst examples are seen in sheltered  ­accommodation, where ­vulnerable older ­people can pay huge charges for  wardens and alarm systems.</p>
<p>Age UK has serious concerns about  managing agents failing to obtain ­competitive quotes and instead using  subsidiaries of their own company to ­provide ­insurance and  maintenance work. This, in turn, leads to ­unnecessarily high service  charges.</p>
<p>More than two million people are thought to own leasehold  ­properties, with just over half being those who bought former council  homes under the Right to Buy scheme.</p>
<p>It can be difficult for  residents, whether in sheltered accommodation or normal flats, to know  if the same company runs their ­managing agent and the firms they use to  ­provide services.</p>
<p>For example, the ­biggest player, Peverel  Limited, owns dozens of managing agents, including OM Property  ­Management, Solitaire Property Management and ­Pembertons Residential.</p>
<p>Peverel  and its subsidiaries manage 200,000 ­leasehold ­properties across the  country, from ­million-pound apartments in central ­London to modest  retirement flats.</p>
<p>Peverel also owns ­Kingsborough ­Insurance  ­Services, which arranges ­building and contents cover; Cirrus  ­Communication Systems, which installs CCTV; and CarelineUK, which  provides emergency alarms in retirement homes.</p>
<p>All of these  are used to provide services in Peverel-managed properties — although  Peverel says it carries out a ‘strict ­tendering process for all  contracts’.</p>
<p>Residents have complained that insurance  premiums, in ­particular, are kept ­artificially high because of large  ­commission fees. For example, Kingsborough obtains ­buildings cover but  only acts as a middleman bet-ween Peverel and Oval, the insurance  broker.</p>
<p>In return, it adds commission fees of up to 33 per cent on ­insurance premiums and this cost is passed directly to residents.</p>
<p>A  spokeswoman for Peverel says: ‘Kingsborough receives a ­commission from  the insurer and Leasehold Valuation Tribunals have determined that this  is reasonable.’</p>
<p>Residents at Stow Court in ­Cheltenham, a block  of 44 flats managed by ­Solitaire (owned by Peverel), became so fed up  with sky-high ­insurance that they got a quote from an independent  ­broker to ­compare costs.</p>
<p>Solitaire had been charging them  £7,057 per year — but ­similar cover could be obtained through local  firm Lansdown Insurance Brokers for just £2,165 — saving a staggering  £4,892.</p>
<p>A spokeswoman for Peverel says: ‘Oval compared the two  ­premiums and found the ­alternative quotation provided substantially  less cover. Oval was, ­however, able to reduce its ­premium to £4,062 — a  42 per cent reduction on the ­previous year.’</p>
<p>A group of  angry residents have set up a website called The Truth About Solitaire  (soon to be OM Property Management) &amp; Peverel Group Companies  (including Consensus Business Group ­Companies), which has a wealth of  information for ­leaseholders wanting to take on their ­managing agent.</p>
<p>James  Butler, of Landmark Leasehold Advisory Services, says: ‘Several pieces  of ­legislation, including The Landlord and ­Tenant Act 1985, make it a  legal requirement for managing agents to openly tender contracts.</p>
<p>‘Sadly,  some agents routinely flout the law by using firms owned by or linked  to them to provide ­services. Ultimately, it is the ­residents who end  up paying the increased costs.’<br />
Charities such as Age UK have  lobbied the Government for years to enforce regulation of ­managing  agents and are confounded by the lack of protection for ­residents in  leasehold properties.</p>
<p>Leaseholders can club together and boot  out their managing agent under a process known as Right to ­Manage. The  agent’s consent is not needed and there is no need for ­residents to  prove mismanagement.’</p>
<p>It can be a lengthy and complicated process. Go to www.lease-advice.org for more information.</p>
<p>Bob  Suvan and his neighbours exercised their Right to Manage a block of  flats in Regent’s Park, ­central London. Mr Suvan was fed up with the  way Peverel managed his three-bedroom flat and was being charged almost  £5,000 per year in service charges.</p>
<p>So he set up a management  company, BlocNet, and has reduced service charges in his building by 20  per cent. Find out more about leaseholds at  www.thisismoney.co.uk/leasehold.</p>
<p><span>CASE STUDY</span></p>
<p>Neil Healey, 33, successfully fought a two-year legal battle against  ­Solitaire Property ­Management, now owned by Peverel, and got £156,000  in unfair service charges refunded to residents.<br />
Mr Healey  (pictured) took the ­property giant to a Leasehold ­Valuation Tribunal  (LVT), the dispute resolution service, on behalf of 165 apartments at  City Heights development in ­Mapperley, Nottingham.<br />
He was fed up of  Peverel’s poor ­management and service charges of £1,600 per year on  his two-bedroom apartment, as well as extras.<br />
Mr Healey says: ‘From the minute I moved in, I had ­problems.’<br />
And from January 1, 2011, the entire estate will be managed by Mr ­Healey’s new company, ­Mapperley Property Management.<br />
A  spokeswoman for Peverel says: ‘The LVT related to service charges  levied by Solitaire ­Property ­Management between March 2004 and March  2009. ­Solitaire became part of the Peverel Group in mid-2008.’</p>
</div>
</div>
</div>
</div>
<p>Read more: <a href="http://www.dailymail.co.uk/money/article-1324001/Homeowners-ripped-managing-agents-charging-sky-high-fees.html#ixzz13a1ZYYVi">http://www.dailymail.co.uk/money/article-1324001/Homeowners-ripped-managing-agents-charging-sky-high-fees.html#ixzz13a1ZYYVi</a></p>
</div>
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		<title>Companies House: Greenbelt Group Ltd – Status: Active – Proposal to Strike off</title>
		<link>http://www.planningwatch.org/companies-house-greenbelt-group-status-active-proposal-strike/</link>
		<comments>http://www.planningwatch.org/companies-house-greenbelt-group-status-active-proposal-strike/#comments</comments>
		<pubDate>Tue, 10 Nov 2009 04:20:50 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
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		<category><![CDATA[Greenbelt Group]]></category>
		<category><![CDATA[Land Maintenance]]></category>
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		<category><![CDATA[Planning General]]></category>
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		<guid isPermaLink="false">http://www.planningwatch.org/?p=213</guid>
		<description><![CDATA[ [...]]]></description>
			<content:encoded><![CDATA[<p>Greenbelt Group Ltd., face new threat, with Companies House public records now indicating that there is <strong>a proposal to strike off the company,</strong> presumed due to failure to file accounts.</p>
<p>Companies House records detailed below indicate that accounts should have been filed no later than 30th July 2009.</p>
<p>In a meeting attended by the Editor of Planning Watch UK,  in a private capacity, with Neil Cameron of Tulloch Homes and Richard Hartland, Head of Planning, Highland Council, on Thursday last, Mr Middleton,  Managing Director Greenbelt Group Ltd.,  continued to state that it was business as usual, giving no indication of the threat to the Greenbelt Group Ltd., company.</p>
<p>Thousands of home owners throughout the UK are tied to maintenance contracts with this company,  put in place by developers and signed off  by council planning authorites as “fit for purpose”,  with both UK and Scottish Government continuing to refuse to put consumer protection regulations in place demanded by home owners.</p>
<p><em><strong>Complaints have been made to Trading Standards,  a number of Police Forces, numerous Members of Parliament, both MP’s and MSP’s and directly to the Minister for Community Safety, Fergus Ewing MSP.</strong></em></p>
<p>In Scotland, the Scottish Government have indicated that they seem to think that the Maintenance industry concerned should regulate itself and the Office of Fair Trading continues to sit on the fence, despite receiving numerous complaints from many different areas of the UK.</p>
<p><em><strong>Surely it is now time for MP’s and MSP’s to collectively take action to represent the electorate who have elected  representataives to protect the interests of their communities?</strong></em></p>
<p><em>Editor</em></p>
<p><strong>Notes:</strong></p>
<div id="attachment_1150" style="width: 190px;"><img title="fergus_ewing" src="http://www.24plusnews.com/wp-content/uploads/2009/11/fergus_ewing.jpg" alt="Fergus Ewing MSP - Scottish National Party" width="180" height="210" />Fergus Ewing MSP &#8211; Scottish National Party</div>
<p><em><strong>Fergus Ewing MSP<!-- InstanceEndEditable --> – Scottish Government bio:</strong></em></p>
<p><!-- InstanceBeginEditable name="Page Content" --><!-- Page regenerated at 06/11/2009 22:08:06 //-->Fergus was first elected in 1999 as the MSP for Inverness East Nairn and Lochaber. He was re-elected in 2003 and again in the 2007 elections. Prior to being elected he ran his own law practice and developed SNP policy on small business as well as serving on the national executive of the SNP.</p>
<p>He is the son of Winnie, formerly the MSP for Highlands and Islands and MEP for Scotland, and brother of Annabelle, formerly MP for Perth.</p>
<p>His constituency is the second largest in Scotland, and is about 5 times larger than greater London which has around 90 MPs. Fergus campaigns on a wide variety of matters of vital importance to the area.<br />
<strong>He seeks to represent everyone, irrespective of their own political views, and is keen to try to offer help to all constituents when they seek it.</strong></p>
<p><strong>***************************</strong></p>
<p><em><strong>Herald Scotland:</strong></em></p>
<div>
<h2>Closure looms for land firm over late accounts</h2>
<h3><img title="West Myerton" src="http://www.24plusnews.com/wp-content/uploads/2009/11/West-Myerton.JPG" alt="West Myerton" width="300" height="200" /></h3>
<p>West Myerton housing development where Greenbelt was contracted to maintain the open spaces</p>
<p><em>Exclusive – Chris Watt – </em>Published on 7 Nov 2009</p>
<div>
<p style="font-size: 12px;"><strong>A controversial land management firm embroiled in thousands of disputes across Scotland has been threatened with closure, The Herald has learned.</strong></p>
<p style="font-size: 12px;">Glasgow-based Greenbelt Group Ltd has been warned by Companies House that it will be struck off if it doesn’t produce its overdue accounts.</p>
<p style="font-size: 12px;">The firm failed to file records for 2006-07 by the July 2009 deadline, and it could now have its assets seized and handed to the state if it doesn’t comply. The registrar has formally proposed to strike off the firm, freezing its bank accounts and transferring all assets to the Crown.</p>
<p style="font-size: 12px;">Greenbelt managing director Alex Middleton said the outstanding documentation had been sent to Companies House, but he claimed that “it may have been delayed by the postal dispute”.</p>
<p style="font-size: 12px;">Sources close to the company told The Herald that Greenbelt had faced problems with its auditors, one of whom had resigned its position after disagreements over accounts.</p>
<p style="font-size: 12px;">However, Mr Middleton strenuously denied the difficulties, and insisted: “There is no question of the company being struck off.”</p>
<p style="font-size: 12px;">Greenbelt has been subject to thousands of complaints from councils, businesses and homeowners since it was incorporated in 1999, and a UK-wide campaign group now lists complaints from more than 130 housing estates.</p>
<p style="font-size: 12px;">The firm, originally established in the public sector by bodies including Scottish Natural Heritage (SNH) and Scottish Enterprise, was recently criticised for its work at the Black Cart Water, near Glasgow Airport, where it was paid £170,000 to maintain the area as a whooper swan reserve.</p>
<p style="font-size: 12px;">Greenbelt has since sold the SSSI to a local farmer at profit, without passing on grant money.</p>
<p style="font-size: 12px;">The firm has also been accused of failing homeowners who are tied into contracts for it to manage shared areas on housing estates. Aberdeenshire Council received so many complaints about work paid for but not completed that it wrote to developers urging them not to use Greenbelt.</p>
<p style="font-size: 12px;"><a href="http://www.heraldscotland.com/news/home-news/closure-looms-for-land-firm-over-late-accounts-1.930914"><em><strong>Article website link</strong></em></a></p>
<p style="font-size: 12px;">***********************************</p>
<h3><a href="http://www.spanglefish.com/GreenbeltGroupAction/news.asp">Greenbelt Group Action</a></h3>
<p style="font-size: 12px;">***********************************</p>
<h3><em>Companies House Search:</em></h3>
<h3>Company Details – Name &amp; Registered Office:<br />
<strong>GREENBELT GROUP LIMITED</strong><br />
ABBOTSFORD HOUSE<br />
ABBOTSFORD PLACE<br />
GLASGOW<br />
G5 9SS <strong><br />
Company No. SC192378</strong><span style="color: #e51942;"><span style="font-size: medium;"><strong> </strong></span></span></p>
<p><span style="color: #ff0000;"><strong>Status</strong>: Active – Proposal to Strike off</span><br />
<strong>Date of Incorporation</strong>: 04/01/1999<strong><br />
Country of Origin</strong>: United Kingdom<strong><br />
Company Type</strong>: Private Limited Company<br />
<strong>Nature of Business (SIC(03))</strong>:<br />
9305 – Other service activities<br />
<strong>Accounting Reference Date</strong>: 30/09<br />
<strong>Last Accounts Made Up To</strong>: 30/09/2007 (SMALL)<br />
<span style="color: #ff0000;"><strong>Next Accounts Due</strong>: 30/07/2009 OVERDUE</span><br />
<strong>Last Return Made Up To</strong>: 01/02/2009<br />
<strong>Next Return Due</strong>: 01/03/2010<strong><br />
Last Members List</strong>: 01/02/2009</p>
<p><strong>Previous Names:</strong><strong><br />
Date of change:<br />
</strong> 8/04/2003<br />
THE GREENBELT GROUP OF COMPANIES LIMITED<br />
10/05/1999<br />
COMLAW NO. 495 LIMITED</p>
<p>**************</h3>
<div><strong>General Companies House Information:</strong></div>
<p>You could be penalised up to £5000 if you fail to send us your <strong>Annual Accounts</strong> by the due date.</p>
<p>And if you are late filing your <strong>Annual Return</strong> as well, your company may be struck off and you could face a criminal charge<strong>.</strong></p>
<div><strong>Winding up a company<br />
</strong><!-- Content-Start title="Winding up a company" --> A company may be wound up voluntarily if it cannot pay its creditors. It may also be wound up by order of the court on the petition of a creditor. In either case, relevant documents need to be sent to Companies House.</p>
<p>The following guidance is provided to help you understand how to wind up a company and the legal requirements that you must adhere to.</p></div>
<ul>
<li><a href="http://www.companieshouse.gov.uk/about/gbhtml/gbw1.shtml">Liquidation and Insolvency in England and Wales</a></li>
<li><a href="http://www.companieshouse.gov.uk/about/gbhtml/gbw1s.shtml">Liquidation and insolvency in Scotland</a></li>
</ul>
</div>
</div>
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		<title>Greenbelt Group &#8211; Policy on open spaces unresolved</title>
		<link>http://www.planningwatch.org/greenbelt-group-policy-open-spaces-unresolved/</link>
		<comments>http://www.planningwatch.org/greenbelt-group-policy-open-spaces-unresolved/#comments</comments>
		<pubDate>Fri, 19 Jun 2009 13:03:29 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
				<category><![CDATA[Councils]]></category>
		<category><![CDATA[Developers]]></category>
		<category><![CDATA[Greenbelt Group]]></category>
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		<category><![CDATA[Scotland]]></category>
		<category><![CDATA[United Kingdom]]></category>

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			<content:encoded><![CDATA[<h3>Mixed response on maintenance move</p>
<p>Policy on open spaces  unresolved</h3>
<p><em>By           Leanna MacLarty &#8211; Press and Journal</em></p>
<p>EFFORTS by Aberdeenshire Council to prevent a land maintenance company from gaining control of public open spaces has received a mixed response from housing developers.</p>
<p>The local authority wrote to all big developers in the north-east asking them to reconsider transferring land to the Greenbelt Group.</p>
<p>Councillors backed the move after the private firm received a string of complaints from Aberdeenshire residents about the quality of work being carried out.</p>
<p>Housing firms were asked to reconsider any agreement with the Greenbelt firm and discuss management of the land with the council instead.</p>
<p>Only seven of the 19 firms responded to the council, members of the infrastructure services committee heard yesterday.</p>
<p>One unnamed developer was happy to opt for local authority control but another raised concerns about the level of red tape and lack of resources that may be involved.</p>
<p>Councillors agreed that policy on the management of open space should be included in the upcoming local development plan which is currently out for consultation.</p>
<p>The local authority will have the opportunity to bid for maintenance contracts for public open spaces.</p>
<p>If a developer chooses not to work with the council, a bond must be lodged against satisfactory completion of landscaping work.</p>
<p>A letter from Greenbelt managing director Alex Middleton acknowledged a problem with services last year and says that issues have been rectified.</p>
<p>“There is a group of residents intent on fighting Greenbelt but there is also a majority of residents satisfied with our arrangement,” he continues.</p>
<p>“Some of the land which has been in question does not even belong to Greenbelt and therefore Greenbelt is wrongly being accused of not undertaking its responsibilities.”</p>
<p>Head of planning and environmental services Christine Gore rejected the firm’s concerns about the “anti-competitive nature” of the council’s efforts.</p>
<p>“All we are saying is the council should be given the opportunity to bid for the work,” she said.</p>
<pre><a href="http://www.pressandjournal.co.uk/Article.aspx/1269566">http://www.pressandjournal.co.uk/Article.aspx/1269566</a></pre>
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		<title>Office of Fair Trading finds significant problems in Scottish property management market</title>
		<link>http://www.planningwatch.org/office-fair-trading-finds-significant-problems-scottish-property-management-market/</link>
		<comments>http://www.planningwatch.org/office-fair-trading-finds-significant-problems-scottish-property-management-market/#comments</comments>
		<pubDate>Sat, 21 Feb 2009 03:46:41 +0000</pubDate>
		<dc:creator>Editor</dc:creator>
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			<content:encoded><![CDATA[<p><img class="channelImage" src="http://www.wired-gov.net/wg/wg-news-1.nsf/images/depts/GOF_title.gif" alt="in Government News Network news" /></p>
<div id="nitfBody">
<div id="nitfHl1"><!--description abstract-->OFT finds significant     problems in Scottish property management market</div>
<div id="nitfByline"><!--description abstract--> OFFICE OF FAIR     TRADING News Release (12/09) issued by COI News Distribution     Service. 12 February 2009</div>
<div id="nitfAbstract"><!--description abstract--></div>
<div id="bodyContent"><!--description abstract-->The OFT has today       published a study into the Scottish property management market       which has found that the market is not working well for consumers       in Scotland.</p>
<p>Scottish property managers, also known as &#8216;factors&#8217;,       manage common shared property such as roofs, staircases and       gardens within tenements and other residential properties with a       shared common space. Around 135,000 Scottish households rely on       property management companies. The OFT&#8217;s study also looked at       land maintenance companies which maintain open spaces, typically       on new housing developments.</p>
<p>The OFT found that whilst the majority of people were happy with       their property manager, around one in three said they were not.       Two-thirds of consumers who had made a complaint about their       management firm were dissatisfied with the way their complaint was  handled.</p>
<p>The study says that:<br />
* many people do not understand their       complex legal rights and are unsure about the standard of service       they should expect, and<br />
* there is limited scope for redress       when things go wrong, and<br />
* owners rarely switch their       property manager &#8211; and at the same time, there is little evidence       of active competition between property management companies to       attract business.</p>
<p>As a result of its findings, the OFT has today recommended:<br />
*       early implementation of a Scottish Government promoted       self-regulatory scheme, with an independent complaints redress       mechanism, to ensure better accountability of property managers       for their standards. If this fails, a statutory scheme should be       introduced,  and<br />
* the development of an advice and mediation       service by the Scottish Government &#8211; available to owners and       managing agents &#8211; to help overcome the legal complexities and       prevent the breakdown of arrangements.</p>
<p>In addition, the OFT study found similar problems in the market       for land maintenance companies, with consumers experiencing       particularly extreme barriers to switching land maintenance       suppliers when ownership of open spaces had been transferred to       private companies.</p>
<p>Following discussion with the OFT, Consumer Focus Scotland has       agreed in principle to support home owners to bring forward a test       case applying legislation which may allow owners to switch land       maintenance company. If this proves to be an impractical option       for home owners, then the OFT recommends that the Scottish       Government should review the legislation.</p>
<p>The OFT&#8217;s recommendations have now been submitted to the       Scottish Government which has agreed to respond within 90 days.</p>
<p>John Fingleton, OFT Chief Executive, said:<br />
&#8216;This is a       market that is not working well for many homeowners in Scotland.       People often have little or no understanding about their rights,       households rarely switch factors, suppliers do not seem to be       actively competing with each other and the options for consumers       when things go wrong are very limited. The OFT&#8217;s       recommendations for change should be to the benefit of many       Scottish consumers.&#8217;</p>
<p>NOTES<br />
1. Download a copy of the OFT Market Study of Property       Managers in Scotland from the OFT website &#8211; <a href="http://www.oft.gov.uk/">http://www.oft.gov.uk</a>.</p>
<p>2. In October 2007, Consumer Focus Scotland (formerly the       Scottish Consumer Council) submitted evidence to the OFT which       raised concerns about Scottish property managers. For more details       about this go to the Scottish Property Managers webpage on the OFT       website: <a href="http://www.oft.gov.uk/advice_and_resources/resource_base/market-studies/current/scottish">http://www.oft.gov.uk/advice_and_resources/resource_base/market- studies/current/scottish</a>.</p>
<p>3. As part of its market study, the OFT commissioned Ipsos MORI       to carry out a survey of flat owners to see how well the property       managers market in Scotland was working from the perspective of       consumers. In addition, the OFT sought information from property       managers across Scotland, asking them to complete an online       survey. To see this survey go to the Scottish Property Managers       webpage on the OFT website:<br />
<a href="http://www.oft.gov.uk/advice_and_resources/resource_base/market-studies/current/scottish">http://www.oft.gov.uk/advice_and_resources/resource_base/market- studies/current/scottish</a>.</p>
<p>4. Consumers wishing to complain about residential property       management services should in the first instance contact either       Consumer Direct or their local Citizens Advice Bureaux for advice       on how to deal with their concerns.</p>
<p><a href="http://www.oft.gov.uk/">http://www.oft.gov.uk</a></p>
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OFT       reports and consumer information leaflets are available free       from:<br />
OFT, PO Box 366, Hayes UB3 1XB <span id="__skype_highlight_id" class="skype_tb_injection" onmousedown="SkypeSetCallButtonPressed(this, 1,0,0)" onmouseup="SkypeSetCallButtonPressed(this, 0,0,0)" onmouseover="SkypeSetCallButton(this, 1,0,0);skype_active=SkypeCheckCallButton(this);" onmouseout="SkypeSetCallButton(this, 0,0,0);HideSkypeMenu();"><span id="__skype_highlight_id_left" class="skype_tb_injection_left" title="Skype actions" onmouseover="SkypeSetCallButtonPart(this, 1);" onmouseout="SkypeSetCallButtonPart(this, 0);"><span id="__skype_highlight_id_left_adge" class="skype_tb_injection_left_img" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_l.gif);"><img class="skype_tb_img_adge" style="height: 11px; width: 7px;" src="chrome://skype_ff_toolbar_win/content/cb_transparent_l.gif" alt="" height="11" /></span><span id="__skype_highlight_id_left_img" class="skype_tb_injection_left_img" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_m.gif);"><img class="skype_tb_img_flag" style="padding: 0px 1px 1px 0px; width: 16px; top: 0px; left: 1px;" src="chrome://skype_ff_toolbar_win/content/famfamfam/gb.gif" alt="" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_arrow" src="chrome://skype_ff_toolbar_win/content/arrow.gif" alt="" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /></span></span><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><span id="__skype_highlight_id_right" class="skype_tb_injection_right" title="Call this phone number in United Kingdom with Skype: +448003893158" onmouseover="SkypeSetCallButtonPart(this, 1)" onmouseout="SkypeSetCallButtonPart(this, 0)"><span id="__skype_highlight_id_innerText" class="skype_tb_innerText" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_m.gif);"><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" /><img class="skype_tb_img_space" style="margin: 0px; padding: 0px; height: 1px; width: 1px;" src="chrome://skype_ff_toolbar_win/content/space.gif" alt="" width="1" height="1" />0800 389 3158</span><span id="__skype_highlight_id_right_adge" class="skype_tb_injection_left_img" style="background-image: url(chrome://skype_ff_toolbar_win/content/cb_normal_r.gif);"><img class="skype_tb_img_adge" style="height: 11px; width: 19px;" src="chrome://skype_ff_toolbar_win/content/cb_transparent_r.gif" alt="" height="11" /></span></span></span> oft@ecgroup.uk.com</div>
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